Frequently Asked Questions

No. Our service is completely free for our customers.

There’s no charge for speaking to us, asking for help or being introduced to someone from our trusted network.

We connect people with trusted professionals across a wide range of services, particularly around Property, Separation, Relocation, Later Life, returning to the UK and Financial Services.

But you don’t need to be going through a major life change to contact us.

Perhaps you simply need a solicitor, mortgage adviser, estate agent, surveyor, financial adviser or another professional and don’t know who to trust.

Start with us and we’ll help point you in the right direction.

Our network is carefully selected and constantly evolving.

We look for experienced, reputable professionals who share our belief in providing a great service and looking after people properly.

We also ask our customers to share feedback about their experience, helping us continually review the people and businesses within our network.

Your next chapter helps us support someone else with theirs.

Not at all.

Our role is to make an introduction to someone we believe may be able to help. You’re then completely free to have a conversation, ask questions and decide whether they’re right for you.

There’s no pressure and no obligation.

It starts with a conversation.

Tell us a little about what’s happening and what you need help with. We’ll listen, understand what you’re looking for and see whether someone within our trusted network can help.

Where appropriate, and with your permission, we’ll then make the introduction.

Simple, personal and designed to save you the uncertainty of working out who to contact next.

That’s absolutely fine.

In fact, that’s one of the main reasons My Next Chapter exists.

Life changes rarely arrive with a checklist. Tell us what’s happening and we can help you identify the types of professionals or services that may be useful and make appropriate introductions where we can.

That’s where having one trusted contact can really help.

Moving home, separating, relocating or returning to the UK can involve several different professionals at different stages.

Rather than starting your search again each time, come back to us. As your circumstances change, we can help connect you with the people you may need along the way.

No — and we don't want to be.

My Next Chapter is built around personal introductions rather than endless lists of companies.

We take the time to understand what you need and then look within our network for an appropriate professional or business to introduce you to.

It’s a more personal way of finding people you can trust.

No.

Although we specialise in helping people navigate significant life changes, our network can help with many everyday professional needs too.

If you’re simply looking for someone reliable and don’t know where to start, ask us.

Yes.

Returning to the UK can mean organising several things at once — from property and mortgages to legal, financial and other professional services.

Tell us what you need help with and we'll see who within our UK network may be able to assist.

No.

My Next Chapter is an introduction and connection service. We do not provide legal, financial, mortgage, tax or other regulated professional advice ourselves.

Where you require specialist advice, we can introduce you to an appropriate professional. Any advice or service they provide is offered by that individual or business under their own terms and regulatory responsibilities.

No. The professionals and businesses within our network are independent from My Next Chapter and are responsible for the advice and services they provide.

Our role is to understand what you're looking for and make an appropriate introduction.

You always remain free to decide whether you wish to use their services.

In some cases, we may receive an introduction or referral fee from a professional or business if you choose to use their services.

There is no charge to you from My Next Chapter for making the introduction.

Receiving a referral fee does not change our aim: to connect you with a professional or business we believe may be appropriate for your needs.

We’ll always treat your information with care.

Where you would like us to make an introduction, we may need to share relevant contact details or information with the professional or business concerned. We’ll explain this to you before making the introduction and handle your personal information in accordance with our Privacy Policy.

We won't simply pass your details around our network.

We'd rather say so than make an introduction we're not comfortable with.

Our network is continually growing, so we may be able to find someone appropriate. But we won't make an introduction simply for the sake of making one.

Trust matters more to us than the referral.

The professional will normally contact you directly, or we'll put you both in touch.

From there, you can discuss what you need, their services, fees and whether you'd like to work together.

We may check in afterwards to make sure the introduction went well and invite you to provide feedback about your experience.

Simply tell us a little about what’s changing or what you need help with.

You don’t need to know exactly who you need to speak to.

That’s where My Next Chapter begins.